We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at support@fouani.com with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification.

NATIONAL SHIPMENTS

FOUANI does ship to specific Nigerian cities ( Lagos-Abuja-Kano-Asaba-Jos-Ibadan-Portharcourt-Benin).

Please note that you, the buyer, are NOT responsible for any VAT, tariff, duty, taxes, handling fees, etc.

Note: We do not ship internationally.

FREE SHIPPING

Buy more than N40,000 and get FREE delivery to any of the listed cities.

SIGNATURE REQUIREMENT

All items with a value of more than N1,000 are shipped signature required; please plan accordingly.

NO SHIPPING DAYS

FOUANI NIGERIA LIMITED will be closed on public holidays and Sundays. Orders will not be shipped on those days, but you can still order through the website as usual.

HISENSE PRODUCT WARRANTY

Congratulations on purchasing your new Hisense Product

Satisfaction is assured with your choice of a Hisense product. In order to obtain maximum benefits from your product, please read the following terms and conditions of your warranty.

Warranty Terms and Conditions

A.What your warranty covers:

1.Proof of purchase is required before you can make a claim under this warranty; you must provide both your original purchase receipt and your warranty card to obtain full benefits.

2.The product bought from Fouani Nigeria Ltd. shall have a one ( 1) years warranty from the date of purchase.

B.What your warranty does not cover:

1.If being used for commercial purpose as hiring of the equipment

2.You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship error. Notice of the alleged defects must be given promptly upon discovery. Fouani Nigeria Ltd. is not liable in the following situations:

(a) The Appliance is damaged by:

1.Accident

2.Misuse or abuse, including failure to properly maintain or service

3.Normal wear and tear

4.Power surges, electrical storm damage or incorrect power supply

5. Incomplete or improper installation

6.Incorrect, improper or inappropriate operation

7.Natural calamities such as fire,lighting,flood,rain etc....

(b)The Appliance is modified without authority from Fouani Nigeria Ltd. in writing.

(c)The Appliance serial number or warranty seal has been removed or defaced.

(d) The Appliance has been serviced or repaired by anyone other than Fouani Nigeria Ltd. or its Authorized Services Centers.

3.Physical damage to the unit during transit from the store, after purchase of the product (i.e. Out of the physical place of purchase).

4.The relocation or reinstallation and set up of the product.

5.Gas charging for Air conditioners and Refrigerators.

6.Damage to the unit due to insufficient, unsuitable or inadequate packaging or care.

7.The travelling and transport costs;if the product is situated outside cities that Fouani Nigeria Ltd. service center is available.

8.If the warranty card is altered, defaced or erased in any manner whatsoever.

9.. Filter cleaning Service for Air Conditioners.

10 . This warranty, the contract to which it relates and the relationship between you and Fouani Nigeria Ltd. are governed by the law applicable in Nigeria where the Appliance was purchased.

Limitation of Liability

To the extent permitted by law:

1. Fouani Nigeria Ltd. excludes all warranties other than as contained in this document;

2. Fouani Nigeria Ltd. reserves the right to charge a service fee out of warranty repair/service of any nature and shall not be deemed liable if the conditions are not met.

Warranty Terms and Conditions

Warranty Period
LG Electronics, since 1st July, 2012, is providing warranty on its product for a period of Twenty-Four (24) months or Two (2)years in respect of service On all LG Products in Nigeria.

Warranty Proof
The Sales Receipt or Purchase Invoice showing the date of purchase of the Product is the proof of date of Purchase. Customers may be asked to furnish proof of ownership and date of purchase by showing sales receipt/purchase invoice. LG reserves the right to refuse warranty service if this information has been removed or modified after the original purchase of the Product.

NOTE: Servicing will be provided free of charge during the normal business hours and under safety conditions and circumstances for the period specified above from the date of purchase.

Warranty Contact Point
If, during the warranty period, this product fails to operate under normal use, the customer should return back the unit to LG Electronics Authorized Distributors or Service Partners, in the country/region where the product has been purchased from, or to the nearest contact points (pick up & drop off) mentioned by the Authorized Distributor. For more information regarding the Authorized Service Center or contact points, please refer to the Customer Service contact point mentioned in the warranty card.

In Warranty Terms and Conditions
1.The proof of date of Purchase is the Sales Receipt or Purchase Invoice showing the date of purchase of the Product. Customers may be asked to furnish proof of ownership and date of purchase by showing sales receipt/purchase invoice. LG reserves the right to refuse warranty service if this information has been removed or modified after the purchase of the Product.

2.The warranty does not cover product failures caused by installations, modifications, or repair or opening of a product performed by a non-LG Authorized person.

3.The warranty does not cover product failures that have been caused by use of accessories or other peripheral devices which are not LG branded original accessories intended for use with the product.

4.If LG Electronics repairs or replaces the product, the repaired or replaced product shall be warranted for the remaining time of the original warranty period or for ninety (90) days from date of repair, whichever is longer.

Out of Warranty Terms and Conditions
LG warranty is only applicable for defects in product material, design and workmanship. It does not cover the following:

1.Period Checks, maintenance, repair and replacement of parts due to normal wear and tear, corrosion, rust, stains, scratches, dents on the body or casing or paintwork of the appliance.

2.Damage or malfunction caused by improper or incorrect installation, poor or inadequate maintenance, or use or operation of the appliance otherwise than in accordance with the manufacturer’s instructions.

3.Damage or malfunction caused by the act or acts of any person or persons intentional or otherwise, including but not limited to misuse or mishandling, fire or any natural disasters.

4.Un-authorized modifications carried out for the product to comply with local or national technical standards in countries for which the LG product was not originally designed.

5.Any Damage caused by excessive use, overcharging or failure to use in accordance with the specific instructions of care outlined in the product manual.

6.Defects or fault in appliances which have been used for commercial purposes or which have been rented/ leased or which have been otherwise subject to other than household use.

7.The model, serial/IMEI No. and product number on the product has been altered, deleted, removed or made illegible.

8.Tampering of appliance or undergoing repair, adjustment or servicing by persons other than those authorized by LG Electronics.

9.Any damage to property arising or in connection with the use of appliance or any malfunction or defect in the appliance.

10. LG recommends that separate permanent written records be kept of all important data. Data may be lost or altered in virtually any electronic memory product under certain circumstances. Therefore, LG assumes no responsibility for data lost rendered unusable whether as a result of improper use, repairs, defects, battery replacement, use after the specified battery life has expired, or any other cause.

11. This 2 years warranty does not cover ,accessories, computer accessories, like ( Brackets, HDD, USB, DVD-BD writers, Glasses )

FAQ

- What does 24 months (2 years) warranty period imply? LG Electronics has increased its warranty period since 1st July, 2012 from 12 months (1 year) to 24 months (2 years) in African Subcontinent. Warranty is limited to the country/region where the product has been purchased from. Please refer to warranty terms and conditions.

- On what products do I get a 24 month (2 years) warranty? LG Electronics is giving a 24 month (2 years) warranty on all its consumer electronic products in the African Subcontinent since 1st July, 2012.

- When does the 24 months (2 years) warranty apply from? LG Electronics has started giving 24 months (2 years) warranty since 1st July, 2012. Customer who have purchased LG products until 30th June, 2012 are not liable for 24 months warranty period. Customer who purchase LG products from 1st July, 2012 are entitled for 24 months (2 years) warranty period.

- Can I exercise this warranty outside my country or outside Africa? The 24 months (2 years) warranty period is limited to the country of purchase and cannot be transferred or claimed outside of that country.

- How can I make a claim on this new warranty condition? A valid Proof of Purchase (Sales Receipt or Purchase Invoice) issued at the point of sale, is the main prerequisite for making a warranty claim. For further information or for more clarifications, please contact the nearest authorized LG Service center.

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1. What personal information does Fouani collect through this website and how does Fouani collect it?

We only collect personal information that YOU want to provide to us or that is needed to provide (and improve) our service to you. We collect direct personal information such as name, address and e-mail address as well as indirect information such as cookies, connection and system information.

You may want to give us your e-mail address, name, telephone number etc. so that we can provide you with information on our products; enter you into our competitions or surveys; or just keep you updated about exciting Fouani developments that you are interested in.

Alternatively, you may want to develop your career with Fouani and apply for job vacancies by posting your CV on our on-line recruitment sites.

2. How does Fouani keep your personal information secure?

Fouani takes all necessary measures to keep your personal information private and secure. Only authorized Fouani Group staff, Third Party companies (i.e. service providers) staff or our business partners’ authorised staff (who have contractually agreed to keep all information secure) have access to your personal information. All Fouani staff who have access to your personal information are required to adhere to the Fouani Group Privacy Policy and all third-party employees who have access to your personal information have signed non-disclosure agreements. In addition, contracts are in place with third-party companies that have access to your personal information, to make sure this information remains secure. To ensure your personal information is protected, Fouani maintains a secure IT environment and has the appropriate measures in place to prevent unauthorised access.

3. What purposes does Fouani use your personal information for?

Your personal information will be used for the purposes for which you provided it to Fouani. It will also be used to administer, support and obtain feedback on the level of our services and to prevent breaches of security, the law or our contract terms.

4. How can you see, check, change or delete the Personal Information you send to us?

You have the right in a number of countries to ask companies (such as Fouani) to provide you with all the information it stores on you. Certain national laws may require you to pay a small charge for this activity. You may also have your personal information deleted, corrected or revised by sending an e-mail tosupport@fouani.com.

5. What happens to my personal information if I participate in an on-line survey from Fouani through this website?

From time to time, we may ask our website visitors to answer survey questions. Surveys generally will relate to the content of the website, our products or categories of products. We may ask for age or age ranges, gender, and/or other non-personally identifiable information. For the purposes of these surveys, we may add information obtained from cookies to your survey answers but no personally identifiable information will be requested. The personal information collected is not tied to any personal information that you may already have given to us. Personal information gathered from polls and surveys are for Fouani internal use only but aggregated information (not capable of personally identifying anyone) may be shared with others.

6. What is One-Time Registration?

In order to make the registration process easier, we use a one-time registration tool across many Fouani websites. With this tool, when you register with our website, this information can be automatically made available to you for registration at other Fouani website(s). Your personal information remains protected and we always ask for your express consent or “Opt-In” to receive information from Fouani website(s) before you are added to any mailing list.

7. Can Fouani change the terms of this Privacy Notice?

Fouani will occasionally make changes and corrections to this Privacy Notice. Please check this Privacy Notice regularly to see the changes and how these may affect you.

8. Which address is available for me to contact Fouani if I have other questions regarding my personal information?

The address is: support@fouani.com,

Head Office:

11/13 WareHouse Road, Apapa, Lagos

9. IMPORTANT – Why do I have to accept the terms of this Privacy Notice?

Fouani is a global company that uses the Internet to collect and process your personal information. This naturally involves the Processing and transmission of your personal information across borders.

This Privacy Notice provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this website and to send your personal information to Fouani or not.

Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our Processing of your indirect personal information (cookies, connection and system information) in the manner set out in this Privacy Notice.

If you ask us to provide a certain service to you (i.e. a competition, newsletter or new product details etc.) we will need additional direct personal information (name, address and e-mail address) from you. In this case, we will ask you for your express consent to collect and use this personal information. This personal information will be used only for the purposes for which you gave it to us.