1- Shipping Policy

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at support@fouani.com with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification.

NATIONAL SHIPMENTS

FOUANI does ship to specific Nigerian cities ( Lagos, Abuja, Kano, Asaba, Jos, Ibadan, Port Harcourt, Benin, Warri, Kaduna, Uyo, Owerri).

Please note that you, the buyer, are NOT responsible for any VAT, tariff, duty, taxes, handling fees, etc.

Note: We do not ship internationally.

FREE SHIPPING

Buy more than N40,000 and get FREE delivery to any of the listed cities.

SIGNATURE REQUIREMENT

All items with a value of more than N1,000 are shipped signature required; please plan accordingly.

NO SHIPPING DAYS

FOUANI NIGERIA LIMITED will be closed on public holidays and Sundays. Orders will not be shipped on those days, but you can still order through the website as usual.

2- Return Policy

Return & Refund Policy

Thanks for shopping at fouanistore.com

If you are not entirely satisfied with your purchase, we're here to help.

Returns

• -You have to check the item before signing the delivery note.
• -You have 24 hours to return an item from the date you received it.
• -To be eligible for a return, your item must be unused and in the same condition that you received it.
• -Your item must be in the original packaging and in re-saleable condition.
• -Your item needs to have the receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping

costs are non refundable. you will be responsible for delivering the items to the pick up point, the pickup point will be determined by Fouani Nigeria Limited.

Fouani Nigeria Limited will not initiate refund/replacement for:

• -Any product that exhibits physical damage to the box, packaging, tags or to the product.
• -Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
• -Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
• -If you receive a refund, the cost of return shipping will be deducted from your refund.

How do I return my order?

Kindly send a request to support@fouani.com. After confirming your return request, Our team will respond to your request and guide you to the next pickup point.

Once we receive your item, we will inspect it, and If your return is approved, we will initiate a refund to your account.

Cancellation Policy

You can only cancel your order when the order is still in processing status. Only cancellation request made by the means of sending a request to support@fouani.com be acknowledged. We do not acknowledge any cancellation requests by other means , i.e. through call.

If the cancellation request of your order is before your order has been shipped, Fouani Nigeria Limited will effect a refund.

3- Privacy Policy

1. What personal information does Fouani collect through this website and how does Fouani collect it?

We only collect personal information that YOU want to provide to us or that is needed to provide (and improve) our service to you. We collect direct personal information such as name, address and e-mail address as well as indirect information such as cookies, connection and system information.

You may want to give us your e-mail address, name, telephone number etc. so that we can provide you with information on our products; enter you into our competitions or surveys; or just keep you updated about exciting Fouani developments that you are interested in.

Alternatively, you may want to develop your career with Fouani and apply for job vacancies by posting your CV on our on-line recruitment sites.

2. How does Fouani keep your personal information secure?

Fouani takes all necessary measures to keep your personal information private and secure. Only authorized Fouani Group staff, Third Party companies (i.e. service providers) staff or our business partners’ authorized staff (who have contractually agreed to keep all information secure) have access to your personal information. All Fouani staff who have access to your personal information are required to adhere to the Fouani Group Privacy Policy and all third-party employees who have access to your personal information have signed non-disclosure agreements. In addition, contracts are in place with third-party companies that have access to your personal information, to make sure this information remains secure. To ensure your personal information is protected, Fouani maintains a secure IT environment and has the appropriate measures in place to prevent unauthorized access.

3. What purposes does Fouani use your personal information for?

Your personal information will be used for the purposes for which you provided it to Fouani. It will also be used to administer, support and obtain feedback on the level of our services and to prevent breaches of security, the law or our contract terms.

4. How can you see, check, change or delete the Personal Information you send to us?

You have the right in a number of countries to ask companies (such as Fouani) to provide you with all the information it stores on you. Certain national laws may require you to pay a small charge for this activity. You may also have your personal information deleted, corrected or revised by sending an e-mail to support@fouani.com.

5. What happens to my personal information if I participate in an on-line survey from Fouani through this website?

From time to time, we may ask our website visitors to answer survey questions. Surveys generally will relate to the content of the website, our products or categories of products. We may ask for age or age ranges, gender, and/or other non-personally identifiable information. For the purposes of these surveys, we may add information obtained from cookies to your survey answers but no personally identifiable information will be requested. The personal information collected is not tied to any personal information that you may already have given to us. Personal information gathered from polls and surveys are for Fouani internal use only but aggregated information (not capable of personally identifying anyone) may be shared with others.

6. What is One-Time Registration?

In order to make the registration process easier, we use a one-time registration tool across many Fouani websites. With this tool, when you register with our website, this information can be automatically made available to you for registration at other Fouani website(s). Your personal information remains protected and we always ask for your express consent or “Opt-In” to receive information from Fouani website(s) before you are added to any mailing list.

7. Can Fouani change the terms of this Privacy Notice?

Fouani will occasionally make changes and corrections to this Privacy Notice. Please check this Privacy Notice regularly to see the changes and how these may affect you.

8. Which address is available for me to contact Fouani if I have other questions regarding my personal information?

The address is: support@fouani.com,

Head Office:

11/13 WareHouse Road, Apapa, Lagos

9. IMPORTANT – Why do I have to accept the terms of this Privacy Notice?

Fouani is a global company that uses the Internet to collect and process your personal information. This naturally involves the Processing and transmission of your personal information across borders.

This Privacy Notice provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this website and to send your personal information to Fouani or not.

Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our Processing of your indirect personal information (cookies, connection and system information) in the manner set out in this Privacy Notice.

If you ask us to provide a certain service to you (i.e. a competition, newsletter or new product details etc.) we will need additional direct personal information (name, address and e-mail address) from you. In this case, we will ask you for your express consent to collect and use this personal information. This personal information will be used only for the purposes for which you gave it to us.

Please note that we have the right to cancel any order at any time or delete accounts from Fouani Store without getting back to the account owner.